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Returns & Delivery

We want you to love your Me&B piece and In the case you decide you don‘t-  we offer a full cash refund / a replacement or store credit within 15 days of purchase.  Returns on garments are conditional to the state in which it is returned (unworn, packaging/labels in tact etc).

Regrettably we can not offer returns or exchanges on international orders - the reason being; South Africa customs charges us duty to bring the item back into the country and it becomes an unjustifiably costly process.

Please note that refunds are only given for the cost of the item and not for shipping. In the case that you qualified for free shipping, an amount of R90 for shipping will be deducted from your refund amount.

The cost of return shipping is at your expense and refunds will only be processed once we receive the item in good condition. *VERY NB : it is your responsibility to return the item to us by reliable and recorded delivery. In the case that the return item is lost by the service you have used to return it back to us, we can not process the refund.

Please follow these instructions for returns and refunds;

1. Email us kelly@meandb.co.za to tell us you will be returning your purchase and give a brief detail why (doesn't fit, doesn't suit you etc.)

2. Package with all original tags and bags included, address and send to: 

21 Durham Avenue, Salt River, Cape Town, 7925| TEL: 0729480510 

Or the Woodstock Postnet (R99 for courier), Cape Town

If the original tags and bags are not included with the return we will deduct a small fee from your refund amount.

3. On receipt of your return in good order we will process your refund via our payment gateway Payfast. Please allow 5 - 10 working days for the refund to process (this is the amount of time they stipulate but it usually takes quicker

 

EXCHANGES or STORE CREDIT:

If you have ordered an item in the wrong size or wrong colour/print, we will gladly exchange it for you for the correct item as long as it is available in stock. If there is not something available in stock you would like and you would prefer to keep store credit, we will issue you with a credit voucher to be spent on something you like as and when you please.

Please follow the same procedure above, indicating that you would like an exchange or store credit and not a cash refund. 

The cost of return shipping is at your expense and the liability of the return item reaching us is your responsibility. 

Once we receive your returned item in original packaging and condition, we will process your exchange or issue your store credit.

 

DAMAGED ITEMS:

In the unlikely event that the item you receive is damaged we will replace it or refund it at no cost to yourself.

To process the return and replacement of a damaged item, please follow the same instructions above to return the item to us. Once we have inspected the damaged item we will refund you the cost of returning it back and arrange a replacement to be sent to you. In the case that we are unable to replace the item because it is out of stock, we will offer you a full cash refund or store credit, whichever you prefer.

 

PLEASE NOTE ALL RETURNS AND/OR EXCHANGES WHETHER DAMAGED OR SIMPLY UNWANTED MUST BE DONE WITHIN 15 DAYS OF PURCHASE. NO RETURNS OR EXCHANGES ON INTERNATIONAL ORDERS OR SALE ITEMS (this is in accordance with your statutory rights).

 

DELIVERY

We use Citi Sprint as our courier of choice- please use the tracking number (you will receive this on your confirmation email that your item is out for delivery) on the Citi Sprint Website.

if your Items are in stock, and this sometimes is not the case, we try our best to deliver as soon as we receive the order. This could be specified otherwise depending on which items you purchase.

Courier in Cape Town has next day delivery and 48hour delivery to any of the main Cities in SA. Outlying areas should look at about 72hours after your parcel leaves HQ. Once you receive your confirmation email- your item is