Returns
We want you to love your Me&B piece, but if you decide you don't - we offer full cash refunds or exchanges within 14 days of receiving your items back.
Our Policy
We accept returns with respect to the following conditions:
The item must have been sold on our online store
The return or exchange request is made within 14 days of delivery
The item should be returned unworn, unwashed, with tags attached & in original condition, suitable for re-sale. We are unable to accept returns of used, laundered or customer damaged goods. All items will be thoroughly inspected upon receipt & will only be processed if our returns standards are met. In the unlikely event that an item is returned in an unsuitable condition, we may have to send it back to you.
It is our customers' responsibility to return the item to us by reliable and recorded delivery. In the case that the return is lost in the post, we cannot process the refund.
If you have requested any alterations and measurement changes to the items you have ordered, you will not qualify for a return.
In the unlikely event that the item you receive is defected, we will replace it or refund it at no cost to yourself. To process the return and replacement of a damaged item, please follow the instructions below, but we will arrange to collect from you with our couriers. Once we have inspected the damaged item, we will refund you or arrange a replacement to be sent to you. In the case that we are unable to replace the item because it is out of stock, we will offer you a full refund or store credit, whichever you prefer.
No refunds or returns on earrings, socks, tights, hosiery, hair clips or swimwear
Regrettably we cannot offer returns on international orders as South African Customs charges us duty to bring the item back into the country, and it becomes unjustifiably costly.